Privacy Policy

This document applies to the processing by The Royal Oak of personal data collected in relation to the provision of accommodation and table/function bookings.

1. Your Personal Data

The Royal Oak collect and store information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and the names of any guests travelling with you. This may also include your IP address. This information is stored in the pubs system in order to process your booking and you may be contacted using these details regarding your booking.
 

Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for properties to welcome your repeat business.

2. Data processed directly by third parties

If you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.

3. Security Procedures

In accordance with General Data Protection Regulation (GDPR), The Royal Oak observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.

4. Control of your Personal Data

You have the right to access data that is stored on behalf of The Royal Oak. You need to email or write to the property to request an overview of your personal data.
 

You can also contact the property if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write directly to the The Royal Oak.

5. Reviews

You may also be asked to send feedback after your stay in order for the property to further improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.

To Process your information as described above, we rely on the following legal bases:

Performance of a contract. The storage of your information may be necessary to perform the contract that you have with The Royal Oak.

Legitimate Interests. We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.